Privacy Policy

Last Updated: July 25, 2025

The Ludhiana Management Association (LMA) is committed to protecting the privacy of its website visitors, members, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website. By using the LMA website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect various types of information from and about users of our website, including:

Personal Information: This is information that can identify you directly or indirectly. It may include:
- Contact Information: Name, email address, postal address, phone number.
- Demographic Information: Age, gender, professional details (e.g., job title, company name), and other information you voluntarily provide during registration or membership application.
- Payment Information: If you make payments for membership, events, or services, we and/or our third-party payment processors will collect necessary payment details (e.g., credit/debit card numbers, billing address). Please note that we do not store full payment card details on our servers.
- Login Credentials: Username and password if you create an account on our website.
- Correspondence: Records of your communication with us, such as emails or inquiry forms.
Non-Personal Information (Automatically Collected Data): When you visit our website, we may automatically collect certain information that does not directly identify you, but helps us understand how our website is used and improve its functionality. This may include:
- Usage Data: Information about your interaction with our website, such as pages visited, time spent on pages, links clicked, and search queries.
- Device Information: IP address, browser type and version, operating system, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons) to collect information about your Browse activities. Cookies are small text files stored on your device that help us improve your user experience, remember your preferences, and analyze website traffic.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you register for membership, sign up for newsletters, fill out forms, participate in surveys, register for events, make payments, or communicate with us directly.
Automatically: As you navigate through the site, using technologies like cookies, web server logs, and analytics tools.
From Third Parties: In some cases, we may receive information about you from third-party service providers (e.g., payment processors who provide us with confirmation of your payment, but not your full card details).

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Manage Services:
- Processing your membership applications and managing your membership.
- Registering you for events, workshops, and other activities.
- Processing payments for membership, events, and other services.
- Providing you with access to member-only content and resources.
- Responding to your inquiries and providing customer support.
To Improve Our Website and Services:
- Analyzing website usage to understand user behavior and preferences.
- Improving website functionality, content, and user experience.
- Developing new services, resources, and programs.
For Communication:
- Sending you important notices, updates, and administrative messages related to your membership or services.
- Sending newsletters, event invitations, and marketing communications that we believe may be of interest to you, where you have consented to receive such communications.
For Legal and Security Purposes:
- Complying with legal obligations, such as tax and reporting requirements.
- Protecting the security and integrity of our website, systems, and data.
- Enforcing our Terms & Conditions and preventing fraudulent or unauthorized activities.

4. Sharing Your Information

The LMA is committed to protecting your personal information and does not sell or rent your personal data to third parties for their marketing purposes. We may share your information in the following limited circumstances:

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., website hosting, payment processing, email delivery, event management platforms). These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
With Affiliates and Partners: As an affiliate of the All India Management Association (AIMA) and other potential partners, we may share aggregated or anonymized data for research, reporting, or collaborative initiatives. We will only share personal data with explicit consent for specific programs or where necessary for joint services.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
To Protect Our Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of the LMA, our members, or others.
With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Technical Safeguards: Encryption, firewalls, and secure server environments.
Organizational Safeguards: Employee training, access controls, and data handling policies.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as required by law, or to resolve disputes and enforce our agreements.

7. Your Data Protection Rights

Depending on applicable laws, you may have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to Be Forgotten): You may have the right to request the deletion of your personal information under certain circumstances.
Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Your Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your device. However, please note that if you disable cookies, some parts of our website may not function properly.

9. Links to Other Websites

Our website may contain links to third-party websites that are not operated by the LMA. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact 1us, and we will take steps to delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with a revised "Last Updated" date. Your continued use of the website after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact the Ludhiana Management Association through the contact details provided on our website.